FAQs

How do I void or expire a gift certificate?

From an accounting perspective, voiding or expiring a gift certificate will result in a debit to the gift certificate liability account and a credit to a revenue account.  To void or expire a gift certificate, follow these steps:

• Ensure that you have a revenue account to record the voiding or expiring on a gift certificate.  If you do not, create the GL account.
• Create a subcategory in the Inventory Manager named 'Void Gift Certificate' (it is best to use the system Gift Certificate category as the parent.  Retail Tax One and Retail Tax two should be set to N/A and the Sales Account Number should be set to the GL account referenced above.
• Add a sales item to the new subcategory called Void Gift Certificate with a Selling Price of $0 and Ask For Price enabled.
• Add the above referenced sales item to the profile (retail or member billing profile you will be using to void/expire gift certificates.
• Launch the Retail POS
• Add the void/expire gift certificate sales item and set the price to the amount of the gift certificate to be voided/expired.
• Tender the sale to the gift certificate to be Voided/Expired.

Note:

You can redeem multiple gift certificates in a single transaction.